10.1 Agreement to terms
These Terms of Service ("Terms") are a binding agreement between you and Konsep Media (ABN 70 381 377 396), the operator of StoryMate ("StoryMate", "we", "us"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
10.2 Eligibility; parent/guardian operation
You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. The Service is intended to be operated by a parent or legal guardian on behalf of a child. You are responsible for all activity under your account, including use by the child you make stories for.
10.3 Definitions
"Content" means text, images, audio, and other material. "Your Content" means inputs you provide (photos, names, prompts) and the stories/characters generated from them for you. "Gems (💎)" are the in-app credits used to pay for actions (see our pricing). "Storyteller" is our paid subscription tier.
10.4 The Service
StoryMate lets you create a personalized character from a child's photo and generate illustrated, optionally narrated storybooks, which you can read in-app (online or offline), download as PDFs, and optionally share. Features and availability may change (see Section 10.19).
10.5 Accounts and security
You must provide accurate information and keep your credentials secure. You are responsible for your account and any parent PIN you set (used to gate the child-facing "Kids Mode"). Notify us promptly of any unauthorized use at support@storymate.au. You may delete your account at any time from Settings.
10.6 Parental role and consent
By uploading a child's photo and details, you represent and warrant that you are the child's parent or legal guardian (or have their authorization) and that you consent to the processing described in the Privacy Policy. You are responsible for supervising the child's use of the Service and for reviewing Content before sharing it with your child.
10.7 Acceptable use
You agree not to:
- upload any photo or content you do not have the right to use, or that depicts a child in any unlawful or non-consensual context;
- use the Service to create, request, or share content that is illegal, harmful, sexual, exploitative, hateful, harassing, or that endangers a child;
- attempt to bypass safety filters, the parent gate, rate limits, or security measures;
- reverse-engineer, scrape, resell, or misuse the Service, or use it to build a competing product;
- infringe others' intellectual-property or privacy rights.
We may remove content and suspend or terminate accounts that violate these Terms (see Section 10.18).
10.8 Your Content — ownership and licence
As between you and us, you retain your rights in Your Content. You grant us a limited, worldwide, royalty-free licence to host, store, process, reproduce, and display Your Content solely to operate and provide the Service to you (including generating stories/illustrations, running safety checks, delivering narration/PDFs, and — only if you choose to publish — displaying it in the public gallery). Generated stories and images are provided for your personal, non-commercial family use.
10.9 AI-generated content
Stories and illustrations are produced with AI and provided on an "as is" basis. AI output may be inaccurate, may not be unique, and may occasionally be unexpected despite our safety checks. You are responsible for reviewing generated Content before sharing it with your child. We make no warranty that any output is original, error-free, or suitable for a particular purpose.
10.10 Community gallery (optional publishing)
Publishing a story to the public gallery is entirely optional and requires you to (a) confirm you are the child's parent/guardian, (b) consent to the child's likeness being shown publicly, and (c) acknowledge that a reviewer must approve it and that you can make it private again at any time. Published content passes human review before going live. We may decline, remove, or unpublish content at our discretion. You grant other users the ability to view (not download commercially) published stories within the Service.
10.11 Our intellectual property
The Service, including our software, brand, logos, mascot, templates, and the StoryMate Library content, is owned by us or our licensors and protected by law. Except for Your Content and the rights expressly granted to you, we reserve all rights. You may not use our marks without permission.
10.12 Gems, payments, and subscriptions
- Gems are spent on actions such as creating characters and stories and adding narration (prices on our pricing page). Gems have no cash value, are not transferable, and are not a stored-value or payment instrument.
- Storyteller is a subscription that grants a monthly gem allotment and additional features (see pricing). It auto-renews monthly or annually at the then-current price until cancelled.
- One-time gem packs are single purchases, not subscriptions.
- Prices are in AUD and are processed by Stripe; applicable taxes are added at checkout.
- We may change prices or gem costs prospectively; changes apply to future purchases/renewals and, for subscriptions, take effect at the next renewal after reasonable notice.
10.13 Cancellation
You can cancel your subscription at any time from Settings or via the billing portal; cancellation takes effect at the end of the current billing period, and you retain access until then.
10.14 Refunds
See our billing & refund policy. Nothing in these Terms limits rights that cannot be excluded under the Australian Consumer Law or other applicable mandatory consumer-protection laws.
10.15 Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that generated Content will meet your expectations.
10.16 Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of data, goodwill, or profits, arising out of or relating to the Service. Our total aggregate liability for any claim will not exceed the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations; in those places, the limitations apply only to the extent permitted.
10.17 Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.
10.18 Suspension and termination
We may suspend or terminate your access if you breach these Terms, to protect the Service or any person, or as required by law. You may stop using the Service and delete your account at any time. On termination, the licences you grant us end (except for content you chose to publish and for backups/legal records), and sections that by their nature should survive (e.g. 10.8, 10.11, 10.15–10.17, 10.20) survive.
10.19 Changes to the Service
We may add, change, or discontinue features. We aim to avoid materially reducing paid features during a paid period; where we must, we will act reasonably and consistently with consumer law.
10.20 Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales. This does not deprive you of any mandatory consumer-protection rights of the country where you live, which continue to apply in addition to these Terms.
10.21 Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies those guarantees where they apply.
10.22 General
These Terms (with the Privacy Policy and any purchase terms) are the entire agreement between us. If a provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
10.23 Contact
Konsep Media · New South Wales, Australia · support@storymate.au.
Konsep Media · New South Wales, Australia · support@storymate.au